First, keep everyone off the roof
Temporary protection only happens when the damage can be reached safely.
Call first. If you can safely take pictures from the ground or inside, send those too. They help us understand whether you're dealing with missing shingles, a storm opening, tree damage, or an active leak before dispatch.
We won't put a crew on a roof during lightning, high wind, ice, darkness, active severe weather, or suspected structural failure. Availability and timing depend on your location, call volume, conditions, and safe access.
